FREE SHIPPING ON ALL ORDERS $100+
SHIPPING POLICY
LAST UPDATED ON 1st DECEMBER 2024
At Cooked Clothing Co Pty Ltd (ABN: 18 682 464 580), we aim to provide reliable and efficient shipping services to ensure your orders arrive promptly and securely. This Shipping Policy outlines the terms and conditions for the delivery of items purchased from our store. By placing an order with us, you agree to the terms stated below.
SHIPPING LOCATIONS
We currently ship to all major locations worldwide, including USA, Europe, UK, EFTA States, Canada, Australia & NZ, Japan, and Brazil.
If your location is not listed or available at checkout, please contact our customer support team at [email protected] for assistance.
PROCESSING TIMES
Orders are typically processed within 1 business days (excluding weekends and public holidays) after payment confirmation. During peak periods or sales events, processing times may extend.
You will receive a confirmation email once your order has been dispatched, along with tracking information where applicable.
SHIPPING METHODS AND DELIVERY TIMES
We offer the following shipping options:
• Standard: Estimated delivery within 5-27 days.
Delivery times are estimates and may vary based on your location, shipping carrier, and any unforeseen circumstances, such as customs delays or natural disasters.
SHIPPING COSTS
Shipping costs are calculated the destination of your order and the value of your cart. Any applicable fees will be clearly displayed before you complete your purchase.
For orders exceeding $100, we offer free standard shipping to these select locations:
- USA
- Europe
- UK
- EFTA States
- Canada
- Australia & NZ
- Japan
- Brazil
For orders under $100, we charge the following rates for standard shipping:
- USA - $10
- Europe - $10
- UK - $10
- EFTA States - $10
- Canada - $15
- Australia & NZ - $10
- Japan - $10
- Brazil - $10
Unfortunately due to delivery costs, we cannot offer free shipping to countries outside of those regions listed above. For delivery to other countries, we offer standard shipping for $30 for all orders.
TRACKING YOUR ORDER
For orders with tracking, you will receive a tracking number once your package has been shipped. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
If your tracking number is not working or if there are any issues, please contact us at [email protected] for assistance.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase or shipping cost.
We recommend contacting your local customs office for more information on potential charges.
DELIVERY ISSUES
If your order does not arrive within the estimated delivery timeframe, please:
- Verify your shipping address.
- Check the tracking information provided.
- Contact the carrier directly for further assistance.
If the issue remains unresolved, contact our customer support team at [email protected], and we will assist you in locating your package.
LOST, STOLEN, OR DAMAGED PACKAGES
Cooked Clothing Co. is not responsible for packages lost, stolen, or damaged in transit. However, we are committed to assisting you. If your package is lost or arrives damaged, please contact us with your order details and, if applicable, photos of the damage.
For lost or stolen packages marked as delivered, we recommend reaching out to the carrier to file a claim.
ORDER CHANGES & ADDRESS ERRORS
It is the customer’s responsibility to provide accurate shipping information at checkout.
If you need to update your shipping address or make changes to your order, please contact us immediately at [email protected]. Once an order has been shipped, we cannot make changes.
PREORDERS AND BACKORDERS
For items marked as pre-order or backorder, the estimated shipping date will be displayed at the time of purchase. These timelines are subject to change.
If there are significant delays, we will notify you promptly via email.
REFUSED OR UNDELIVERED PACKAGES
If a package is returned to us as undeliverable due to an incorrect address, refusal to pay customs duties, or failure to collect the package from the carrier, we will attempt to contact you. Additional shipping fees may apply for resending the package.
If we cannot reach you, the order may be refunded minus the original shipping cost.
CHANGES TO THIS POLICY
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective upon posting on our website. We encourage you to review this policy periodically.
CONTACT US
For questions or concerns regarding our Shipping Policy, please contact us at:
📱 Phone: +61 440 139 800
📧 Email: [email protected]
📍 Address: 194 Varsity Pde, Varsity Lakes, QLD, 4227
© Copyright 2025 Cooked Clothing Co. Pty Ltd
All Rights Reserved.
© Copyright 2025 Cooked Clothing Co. Pty Ltd
All Rights Reserved.