FREE SHIPPING ON ALL ORDERS $100+
REFUNDS POLICY
LAST UPDATED ON 1st DECEMBER 2024
At Cooked Clothing Co Pty Ltd (ABN: 18 682 464 580) we are committed to providing high-quality products and ensuring your satisfaction. This Refunds Policy outlines the terms and conditions for requesting refunds, exchanges, or returns for items purchased from our store. By purchasing from us, you agree to this Refunds Policy.
ELIGIBILITY FOR RETURNS
We accept returns for unused, unworn, unwashed, and undamaged items within 7 days of delivery.
Items must be in their original condition with all tags and packaging intact.
To initiate a return, you must provide proof of purchase, such as your order confirmation email or receipt.
Certain items are excluded from return eligibility, including:
• Sale or clearance items (unless defective)
• Gift cards
• Customized or personalized items
We do not offer returns if you change of mind, or there is nothing faulty or wrong with your order.
RETURN PROCESS
To request a return, please contact our customer support team at [email protected] with your order details and reason for the return. Our team will provide you with instructions and a return address.
You are responsible for return shipping costs unless the item is faulty or incorrect due to our error.
We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.
REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 business days and credited to your original payment method.
Please note:
Shipping fees are non-refundable unless the return is due to our error. If your refund is delayed, please check with your bank or payment provider as processing times may vary.
We do not offer refunds if you change of mind, or there is nothing faulty or wrong with your order.
EXCHANGES
We offer exchanges for items that meet the return eligibility criteria. If you wish to exchange an item, please contact us at [email protected] to confirm availability.
If the requested exchange item is out of stock, you may choose between a refund or store credit.
We do not offer exchanges if you change of mind, or there is nothing faulty or wrong with your order.
FAULTY OR INCORRECT ITEMS
If you receive a faulty or incorrect item, please notify us within 7 days of delivery by contacting [email protected]. Provide photos of the defect or error, along with your order number.
For faulty or incorrect items, we will cover the return shipping costs and offer a replacement, refund, or store credit based on your preference.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following items are non-returnable:
• Undergarments
• Swimwear
• Items marked as "sale" or "clearance"
CANCELLATIONS
Orders may be canceled within 1 hour of placement and only if they have not yet been processed for shipping. To request a cancellation, please contact us at [email protected] immediately.
If your order has already been shipped, you will need to follow our return process.
INTERNATIONAL RETURNS
For international orders, all return shipping costs, duties, and taxes are the responsibility of the customer. Refunds will be processed in the original payment currency and amount, excluding shipping fees and any import duties or taxes.
CHANGES TO THIS POLICY
We reserve the right to update or modify this Refunds Policy at any time. Changes will be effective upon posting on our website. It is your responsibility to review this policy periodically.
CONTACT US
If you have any questions about our Refunds Policy, please contact us at:
📱 Phone: +61 440 139 800
📧 Email: [email protected]
📍 Address: 194 Varsity Pde, Varsity Lakes, QLD, 4227
© Copyright 2025 Cooked Clothing Co. Pty Ltd
All Rights Reserved.
© Copyright 2025 Cooked Clothing Co. Pty Ltd
All Rights Reserved.